BT Contact Number: 0800 500 150

Contact BT with your general enquiries by calling their customer service advisors for free on their freephone helpline 0800 500 150 to discuss your home broadband or landline etc.

BT have more customers using their landline and broadband services than any other company in the country by quite a large margin, and also becoming increasingly prevalent in the online TV and sports subscription markets. You can call either their customer service telephone number 0800 500 150 for free for technical support with any of BT’s services, however you will be able to resolve your issue more quickly if you contact the department that your enquiry relates to, for example if you only need support with your broadband service or account, or if you would like to pay a bill using their automated telephone system.

BT broadband – 0800 111 4567

Contact BT for free by calling their broadband phone number 0800 111 4567 for technical support with your home hub and WiFi connections. For example if you are experiencing low download speeds you can call this helpline to check if there is a problem with your particular setup or if it is a known issue on their network. Furthermore if you would like to upgrade to a superfast fibre optic connection then you can phone their friendly team of advisors who will inform you on how to change your existing subscription.

Landline enquiries – 0800 800 511

Call BT for free on their freephone contact number 0800 800 511 for billing enquiries about your landline service, where you can also get support if you are unable to hear anything down the line. Therefore if your telephone wires are down or you believe a connection in your home has failed you can call this helpline to request an engineer to come out and examine the issue.

BT contact numbers – in summary


BT Department Phone Number
BT general enquiries 0800 800 150
Cancellations 0800 783 1401
Join BT or move your service to a new address 0800 100 400
Automated bill payment hotline 0800 433 311
BT landline support 0800 800 511
BT TV, Broadband & Email assistance 0800 111 4567
BT ID account support 0800 707 6310
Cloud technical support 0800 500 3114
BT SmartTalk troubleshooting 0800 011 3845

Write to BT

If you would prefer to send a letter to BT via conventional post you can address them to their official customer service centre which is located in Durham, United Kingdom. Please note that it will probably be significantly quicker for you to call them and that you shouldn’t include any payment information in your correspondence in case it is unlawfully intercepted.

Customer Service Manager,
BT Customer Correspondence Centre,
Providence Row,
DH98 1BT,
United Kingdom.