Contact Virgin Media for free by calling their freephone customer service number 0800 052 0422 for enquiries about your broadband, landline and TiVo products.
Virgin Media are one of the most popular telecoms companies in the whole of the UK, with a digital television service as well as home broadband and landline packages. You should call their customer service phone number 0800 052 0422 for free if you would like to sign up for one of the aforementioned services, similarly you can call this helpline to upgrade your existing package by adding extra channels such as movies and sports. Moreover if you would like to move onto a service with faster download speeds you can call their friendly customer care staff on this freephone helpline to modernise your internet service. If you are moving home then please call this number to transfer your telecoms packages to your new address or to cancel your services, however be aware that you may have to pay cancellation fees if you terminate your contract early.
Technical support – 0345 454 1111
Customers who already subscribe to a Virgin Media service should call their dedicated technical support helpline 0345 454 1111 if your WiFI signal is down or you are unable to make a call from your landline telephone. Similarly if you are not receiving picture or sound through your TiVo television you can call this helpline to request an engineer to come out and repair the issue for you. Finally if you are having difficulties logging in to your ‘My Virgin Media’ online account you can call this troubleshooting team to reset either your username or your password.
Lines are open seven days a week between 8am and midnight and calls are charged at the same rate as equivalent calls to local geographic numbers, meaning those which start in an 01 or 02 area code prefix. Therefore you will be charged a variable per minute rate when you call Virgin Media, as well as a standard call connection fee which is set by your particular provider. However you might be able to call their technical support division for free if you have free inclusive minutes included as part of your landline or mobile tariff.
All the popular Virgin Media phone numbers
|Virgin Media Department||Contact Number|
|Customer Services & sales||0800 052 0422|
|Technical support||0345 454 1111|
|Virgin Media Mobile||0345 600 0789|
|Billing enquiries||0800 064 3777|
|Moving Home||0345 141 0111|
Switching to Sky, BT, TalkTalk, etc
While everyone encounters difficulties from time to time, and customer support staff varies in quality, Virgin Media gets no more or less complaints than any of the other major internet service providers in the UK. If you’re not entirely convinced enough to stay with Virgin Media, feel free to contact Sky (on 0870 025 0501 at 13ppm + access charge or on freephone 0800 151 2747) to learn more about their services and pricing which may be slightly more than you’re expecting but for millions of customers in the UK it’s worth the extra cost. If fast internet on a budget is the main thing you’re interested in, and you’re not too bothered about TV packages, consider also contacting BT (on freephone 0800 800 150) and TalkTalk (on freephone 0800 049 1424) to compare quotes with what you’re currently getting from Virgin Media. Other popular ISPs include Plusnet and EE although these are both powered by BT.
Before you switch be sure to phone Virgin’s cancellations helpline (via customer services on 0800 052 0422) to see if they can’t offer you an outstanding discount in an effort to retain your loyalty. If calling from abroad (any country outside of the UK), the full number to dial is +44 800 052 0422 to get though to Virgin Media customer services who can forward your call to their cancellations team which is full of deal-wielding customer retention specialists.