Virgin Media Contact Number: 0800 052 0422

Contact Virgin Media for free by calling their freephone customer service number 0800 052 0422 for enquiries about your broadband, landline and TiVo products.

Virgin Media are one of the most popular telecoms companies in the whole of the UK, with a digital television service as well as home broadband and landline packages. You should call their customer service phone number 0800 052 0422 for free if you would like to sign up for one of the aforementioned services, similarly you can call this helpline to upgrade your existing package by adding extra channels such as movies and sports. Moreover if you would like to move onto a service with faster download speeds you can call their friendly customer care staff on this freephone helpline to modernise your internet service. If you are moving home then please call this number to transfer your telecoms packages to your new address or to cancel your services, however be aware that you may have to pay cancellation fees if you terminate your contract early.


Technical support – 0345 454 1111

Customers who already subscribe to a Virgin Media service should call their dedicated technical support helpline 0345 454 1111 if your WiFI signal is down or you are unable to make a call from your landline telephone. Similarly if you are not receiving picture or sound through your TiVo television you can call this helpline to request an engineer to come out and repair the issue for you. Finally if you are having difficulties logging in to your ‘My Virgin Media’ online account you can call this troubleshooting team to reset either your username or your password.

Lines are open seven days a week between 8am and midnight and calls are charged at the same rate as equivalent calls to local geographic numbers, meaning those which start in an 01 or 02 area code prefix. Therefore you will be charged a variable per minute rate when you call Virgin Media, as well as a standard call connection fee which is set by your particular provider. However you might be able to call their technical support division for free if you have free inclusive minutes included as part of your landline or mobile tariff.


Virgin Media phone numbers – a snapshot

Virgin Media Department Contact Number
Customer Services & sales 0800 052 0422
Technical support 0345 454 1111
Virgin Media Mobile 0345 600 0789
Billing enquiries 0800 064 3777
Moving Home 0345 141 0111